Open Positions
Implementation Manager
Manage multiple Product and Service implementations and Go-Live initiatives
The Implementation Manager will be responsible for:
The Implementation Manager will be responsible for:
- Managing and leading multiple installation projects that deploy products and services in hospitals, POLs and commercial lab
- Being familiar with customer and project objectives, system scope, role and function of various stakeholders, to effectively deploy programs and projects
- Gathering requirements from clients, translating and communicating those to configuration and technical teams
- Testing system readiness and training clients in system functionality
- Working with 3rd party software system vendors and IT staff to coordinate interface development, testing and rollout work
- When necessary, be onsite for trainings and/or go live events. Provide one on one support for go live either remotely or onsite
- Working with clients and Product Management teams to detail requirements that get rolled into the product
- Assist in preparation of user manuals, training manuals and video training materials
Qualified candidates will have strong communication skills and be skilled in leading and driving multiple initiatives. Must have experience working with external customers on implementation projects and also managing in a matrix organization. Experience in the relevant product domain is required for analysis and facilitation for solving problems, making decisions and/or testing concepts
A minimum Associates degree is required plus a minimum of 5 years’ experience in the healthcare domain or software project management with a proven track record of successful implementations and enhancements
Corporate Account Manager
Aligning Programs and Projects with Client Business and IT objectives
The Corporate Accounts Manger will be responsible for:
The Corporate Accounts Manger will be responsible for:
- Managing key accounts to facilitate program management of strategic clients and their initiatives
- Aligning projects to customer objectives related to these key accounts growth strategies
- Gathering requirements from clients and translating and communicating those requirements to the technical teams responsible for configuring or setting up those options
- Being familiar with system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team
- Working across number of teams internally to communicate project objectives, provide direction and details as necessary
- Validating work products and requests to ensure they meet client’s needs and objectives
- Providing clients with visibility into programs and initiatives
Qualified candidates will have strong communication skills and be skilled in leading and driving multiple initiatives. Must have experience working with external customers on implementation projects and also managing in a matrix organization. Experience in the relevant product domain is required for analysis and facilitation for solving problems, making decisions and/or testing concepts
A minimum Associates degree is required plus a minimum of 5 years’ experience in the healthcare domain or software project management with a proven track record of successful implementations and enhancements